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New Contributor
Posts: 3
Registered: ‎05-06-2013
My Device: 9800
My Carrier: eplus.de

Languages Missing

[ Edited ]

After reinstalling OS Software on 9800 I no longer have the languages that I had before e.g. German, French, Italian, Spanish,…don't get me wrong there are other languages, but the ones I need.

Using the BB Desktop Software I have looked in the Backup/Restore and Applications Folders, but no mention of Languages.


How can I get the others back? 


I  connected my 9800 to my Mac  OS  10.8.4  with the BlackBerry Desktop Software 2.4.0 for the first time. I made a backup and after that somehow my 9800 restarted and then a message came up on screen (Mac) that the device had not been put away correctly, then another message came up that the 9800 did not have an OS installed, it gave 3 options to instal all 6.0.0 but with different bundles. I installed the recommended bundle. I have also tried the other bundles, with the same result.



Hall of Famer III
Posts: 58,391
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Languages Missing

Start first here please:

  • KB05305 Localization support for BlackBerry smartphones

This will guide you as you select, when offered, an OS package that includes the languages you desire. Don't forget to back up completely...you can find instructions via the link in my auto-sig on this post.

Since you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:

  • KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Regular Contributor
Posts: 82
Registered: ‎07-30-2013
My Device: curve 8520
My Carrier: BSNL

Re: Languages Missing

just connect the phone with the pc using a desktop software...then in the applications list selefct the languages to be installed...this will help you to install additional languages other than the installed one in ur phone