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New Contributor
Posts: 2
Registered: ‎10-22-2012
My Device: Curve 8520
My Carrier: T-Mobile

Laptor not recognizing mi Curve 8520

I recently purchase a new laptop and when I connect the smartphone to the computer the following message appears "USB Device Not Recogniezed" How i fix this?

Highlighted
Super Contributor
Posts: 298
Registered: ‎06-10-2012
My Device: Curve 9360
My Carrier: MTN - SOUTH AFRICA

Re: Laptor not recognizing mi Curve 8520

Hello

You need to install blackberry desktop manager, it has the usb drivers that allows the laptop to interface with the 8520.
New Contributor
Posts: 2
Registered: ‎10-22-2012
My Device: Curve 8520
My Carrier: T-Mobile

Re: Laptop not recognizing mi Curve 8520

It's installed, I"ve tried with the manager on screen and without, and the message persists.  I think it's a problem with the phone settings,  the status of the usb on the windows device manager is the following:

 

This device is disabled because the firmware of the device did not give it the required resources. (Code 29)

Developer
Posts: 409
Registered: ‎06-13-2011
My Device: Z10, Playbook
My Carrier: Econet

Re: Laptop not recognizing mi Curve 8520

Try to stop your anti-virus or any endpoint security software then connect your device. also open your Desktop Software first before you connect your device. The Manager might not be able to read your device with DS off
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