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New Contributor
Posts: 2
Registered: ‎04-23-2013
My Device: 9930
My Carrier: Verizon

Large corporation with multiple Blackberry models, and overtime devices stop charging with USB charger.

[ Edited ]

We have account 800 Blackberries in our environment. We have models ranging from 9000 -9930. We have varies carriers all over the world. AT&T, Verizon, Optus, O2, and Rogers. Over the past 2 years devices have been randomly dying. The user will keep in on charger all night, and use it the next day and with 2 calls it's dead. We'll replace the battery than it goes back to normal for a month and start doing it again. Now I have noticed it with our brand new 9900, and 9930. They are all over a year old. And yes we could process them under warranty replacement, but something is going on with the way they are made. I've finally figured out we can only use authentic Blackberry chargers, however all the new phones are coming with the USB charger! They work for a while and then they stop.I need some help. We have 5 BES server, and it's happening in every region. This week I've had at least 6 issues like this.

 

 

Help!!

 

Desperate for a real working Blackberry charger!!!!

 

Halcyon

 

Removed personal information to comply withCommunity GuidelinesandTerms and Conditions of Use.

Hall of Famer III
Posts: 57,240
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Large corporation with multiple Blackberry models, and overtime devices stop charging with USB charger.

Hi and Welcome to the Community!

 

Just so you are aware, this is a user-to-user community, not a channel for any formal communications with BlackBerry:

 

BSCF User Comm.JPG

 

If you have a corporate account of any kind, I'd recommend you seek help via that channel. If not, then it's up to each individual purchase location to provide any help.

 

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

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New Contributor
Posts: 2
Registered: ‎04-23-2013
My Device: 9930
My Carrier: Verizon

Re: Large corporation with multiple Blackberry models, and overtime devices stop charging with USB charger.

Thank yu for responding, but my thought process behind this post was to see if ANYONE is experience this issue.. and how they handle it. I have many dufferent user's and devices.

Guru III
Posts: 32,114
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Large corporation with multiple Blackberry models, and overtime devices stop charging with USB charger.

i have not seen this with my users

 

do you have SMS and BBM tracking enabled? that can affect battery life to a degree

 

do you use encryption?

 

are devices on latest OS version?

 

 

 




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Guru I
Posts: 19,017
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: Large corporation with multiple Blackberry models, and overtime devices stop charging with USB charger.

hello,

I suggest you ask some of your users to try this :

during the night, turn the network off, and see if the battery depletes as fast.

It could be a running app that is buggy, for example the RSA SecurID token, or the email system not working properly.



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