Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
Highlighted
New Contributor
Posts: 4
Registered: ‎05-05-2013
My Device: Bold 9900
My Carrier: i don't know

Last BlackBerry Bold 9900 update

Hey there (sorry my english's **bleep** but anyway) I got a B I G problem. I've download the last update on Friday buuuuuuuuut my phone is stuck on 14% (so yeah since 2 days) and I can't do a single thing! I've already removed the battery something like 54864635546 times, turned it off... I really need to call so I really need help! Thanks xxx

Hall of Famer III
Posts: 57,270
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Last BlackBerry Bold 9900 update

Hi and Welcome to the Community!

(Credit JSanders)

There are two methods of recovery for you to try:

Method One:

  • Open the Blackberry Desktop Software & Connect your device to your PC using the OEM USB cable, and without inserting battery.
  • You will get three options: Retry, Update Or Cancel; click on update.
  • Once it is to the stage of "initializing handheld", insert the battery.
  • If this does not work, and you remain stuck on the backing up the Social Feeds database, go to the second method below.

Method Two:

  • Start your BlackBerry in Safe mode. KB17877 How to start a BlackBerry smartphone in Safe Mode
  • Connect to the BlackBerry Desktop Software and allow your handheld to connect. If you are prompted to upgrade, cancel the upgrade for later.
  • IF you cannot connect or your Desktop Software does not recognize your device while in Safe Mode, please follow the directions here to force the detect:  Article ID: KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
  • Go to Device > delete > SELECT DATA > select to delete both the Social Feeds and Smart Card databases, and follow the remaining prompts to complete it. 
  • Now, you can return and click to upgrade the device through the Desktop Manager, or reboot the BlackBerry in normal mode and continue the over the air upgrade.

Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................