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Forums Veteran I
Posts: 1,847
Registered: ‎12-20-2011
My Device: Playbook 2.1/ Torch9860 OS7.1.0.746
My Carrier: Globe

Re: Last night upgraded OS 7 to 7.1, STUCK NOW in Social Feeds, HELP please, the worst decision I've taken.

Let's got to your own thread.

http://supportforums.blackberry.com/t5/BlackBerry-Curve/UPGRADE-UPDATE-TO-OS-6-gt/m-p/1781525#M16561...

its confusing...


Ron
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Contributor
Posts: 11
Registered: ‎10-24-2012
My Device: Curve 9360
My Carrier: 721

Re: Last night upgraded OS 7 to 7.1, STUCK NOW in Social Feeds, HELP please, the worst decision I've taken.

I have the same problem with my Curve 9360... I update it to the OS7.1

 

It is stuck at 10% at Social Feeds security back up.

 

I've already tried to restart de phone, I took the bateries of it also.

 

I connected the phone to my pc to make the uptade and it gets stuck again while trying to conect to the device.

 

Can I cancel the process without losing all my data?

 

Black Berry should release a fix or something to repair this problem, since I cant use my phone for 2 days now. 

Posts: 94,493
Likes: 24,392
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Last night upgraded OS 7 to 7.1, STUCK NOW in Social Feeds, HELP please, the worst decision I've taken.


turbosac wrote:

 

Black Berry should release a fix or something to repair this problem, since I cant use my phone for 2 days now. 


Please read this for a solution.

 

Article ID: KB29522 "Error backing up databases" message is generated at Smart Card Options database when backing up the BlackBerry smartphone using the BlackBerry Desktop Software

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Contributor
Posts: 11
Registered: ‎10-24-2012
My Device: Curve 9360
My Carrier: 721

Re: Last night upgraded OS 7 to 7.1, STUCK NOW in Social Feeds, HELP please, the worst decision I've taken.

I'll try that! thanks you very much!