07-24-2008 09:06 PM
08-25-2008 10:34 AM
08-25-2008 11:09 AM
In the profiles>advanced screen it has a listing for my phone number and also another phone number, a 10 digit number starting with 6 zeros. This other line also shows up as line 2 when I select dial voicemail. Why is this other line there and how can I remove it?
Can you please type out the steps to get to the screen your are mentioning. Also who is your wireless carrier? This have narrow down the problem.
09-03-2008 03:11 PM
I have the same problem and would simply like to remove "Line 2" as I do not need it AND it has caused me to miss important calls, rerouted email, etc. because it somehow gets switched over to Line 2 as the "active" line - and I'm not aware of it. We need someone to provide instruction on how to simply remove Line 2 for those of us who do not need it. Everytime I check voicemail, I'm prompted to select Line 1 or Line 2 and it is becoming more and more annoying.
Any help would be greatly appreciated!
09-03-2008 06:11 PM
Hi are you talking about OPTIONS - VOICEMAIL?
The first line is the voicemail number the second is your passcode.
Please let me know what option and category you are in.
09-03-2008 06:38 PM
The easiest way to see the problem, on my phone anyway, is when you try to call voicemail (to check it), I am prompted with 2 lines from which to choose (Line 1 or Line 2) before the phone dials out. I simply do not want or need an option there, I just want to click "call voice mail" and have it call immediately. If you accidentally hit Line 2 (very easy with the quirky trackball, than Line 2 becomes the active line and you cannot call voicemail, receive email, etc... UNTIL you locate the menu where you change the "Active line" back to Line 1. Very annoying and time consuming....
I've looked and looked throughout the phone and know how to change which line is "active" but I just want Line 2 gone. The word "line" in this case seems to be equivalent to a phone number - as if there were 2 phone numbers that could be used for this phone. "Line 2" represents a second number that makes no sense (a lot of zeros) and nothing that I or my company entered into the phone. I want to erase, delete, remove, eradicate this second number option.
09-03-2008 07:01 PM
In OPTIONS SMART DIALING DO YOU HAVE ANY CHARACTRAS LISTED IN ACCESS EXTENSION?
2 options. One do a batter pull while the phone is ON, leave I for a minute,
replace let the phone initialize 1-3 minutes. See if it is gone.
Two, Call carrier and see if your phone is Provisioned for two lines.
Please let me know,
10-11-2008 10:05 AM