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04-02-2009 03:49 PM
I tried to purchase the LiveStrong Calorie Counter app
I entered my Paypal login details and it started the transaction but then it failed at some point.
I got receipts from Blackberryappworld and from Paypal saying I'd been charged $2.99
The listing for the app is in "my app world" but it says its not installed.
When I tried to reinstall it started then stopped with
an error message saying it couldn't connect to the app store and to try again later.
My connection is fine, I can make calls and surf the web (including the app store) no problem.
I tried it multiple times (via wireless and via wi-fi) with the same result.
Now when I go to my app world it's no longer listed so I can't even attempt another install.
This is my first purchase on App World and so far I'm not very impressed at all.
Deedle - Blackberry Bold on Rogers
PS. I previously installed a free app with no problem.
What's the solution? I don't want to pay again.
04-02-2009 04:04 PM
I had the exact same problem as you Deedle. I sent an e-mail to StoreFrontManager@rim.com asking if there was anything that could be done so I didn't have to shell out another $2.99. I received this response back a couple of minutes later...
A new App World client is coming out possibly tonight that will remedy the ‘Purchased but missing’ applications in My World. I apologize for the inconvenience, Ryan
BlackBerry App World Team
So I guess I'll sit and wait until to tomorrow to see if I can get the app again. Nothing like three versions of AW in three days. Highly annoying.
04-02-2009 05:45 PM
Thanks for that indyirish. Still no word from rim but I'll wait for the new version like you said and try again.
I just checked and I have version 126.96.36.199 of App World