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New Contributor
Posts: 2
Registered: ‎12-12-2013
My Device: Blackberry Curve 9380
My Carrier: Orange/EE
Accepted Solution

Lock Button on the Curve 9380

Hi 

 

I hope someone can help.  My Blackberry as recently developed an issue where the lock button wont' work.

 

I've tried several master resets by removing the battery and the sim an then setting going again.

It has also now developed further where the phone locks or goes into applications with out instruction.

 

I'm a few months from upgrade so need this fixing 

 

any help would be appreciated.

 

Daz

Posts: 95,163
Likes: 24,501
Solutions: 6,378
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Lock Button on the Curve 9380

Any chance this device has been in or around any high humid environments like a bathroom counter during a hot steamy shower or bath, kitchen or gym locker or sweaty face or pockets?



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New Contributor
Posts: 2
Registered: ‎12-12-2013
My Device: Blackberry Curve 9380
My Carrier: Orange/EE

Re: Lock Button on the Curve 9380

Yeah its always with me.

 

I have my audio books on it.  I've had this for nearly 2 years so not sure why its starting to cause me this issue.

 

Daz

Posts: 95,163
Likes: 24,501
Solutions: 6,378
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Lock Button on the Curve 9380

It sounds like what I have seen multiple times on a device with moisture damage.
Even sitting on a bathroom counter during a hot steamy shower or bath, in a humid gym locker or a kitchen counter where there is high humidity, can cause keyboard and trackball problems UNTIL properly dried out. It really is more common than you think.
1. Remove the battery immediately!! Do not attempt to turn on your BlackBerry.
2. Let the device dry in a warm, dry place for 3 to 5 days* (see below)
3. DO NOT "check it each day" by placing the battery in. Leave it be to dry completely. This takes time. Replacing the battery to check it can only damage it more (moisture + electrical current = disaster).
4. If the device is warm after the drying period, allow it to cool to room temperature before placing the battery back in.

Suggestions on drying your BlackBerry in a warm place (open, with the battery out):
*Place the BB in a container of dry UNcooked rice, and then you might also place it in any of the locations mentioned below.
*On top of any dry heat emitting electronic component: TV cabinet or CRT, LCD, cable TV/Satellite converter box or plasma monitor
*On the dashboard of your car on a sunny day



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code