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BlackBerry® OS Smartphones

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Contributor
Posts: 20
Registered: ‎05-31-2012
My Device: Blackberry Torch 9800 Smartphone
My Carrier: AT&T

Lock Feature on Blackberry

When I go into my options menu and Password, I see a box for Enable Lock, which is checked.  I am trying to Uncheck this box and it won't work.

 

Have taken battery out and SIM card several times.

Guru II
Posts: 22,025
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Lock Feature on Blackberry

The only way to uncheck the box is to enter the password. Does the option have a small lock symbol next to it? If so, the device may have an IT policy on it requiring a password.

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Contributor
Posts: 20
Registered: ‎05-31-2012
My Device: Blackberry Torch 9800 Smartphone
My Carrier: AT&T

Re: Lock Feature on Blackberry

Yes, there is a lock next to the disable lock box.

Guru II
Posts: 22,025
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Lock Feature on Blackberry

Please follow the instructions in the KB below to remove the IT policy.

http://www.blackberry.com/btsc/KB18998

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1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!