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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎05-28-2013
My Device: Bold 9790
My Carrier: Virgin

Lock button problem

Had my Bold 9790 for a month and a crack has appeared in the casing by the lock button. Contacted my provider (Virgin Mobile) who have said I will will have to claim through my insurance as it will be classed as physical abuse!!!


Any suggestions?

Posts: 96,064
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Lock button problem

That's normal for cracked screen, casing, or outward blemishes to be considered physical damage, and that determination is always determined by your seller which also services your warranty.

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