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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎04-14-2012
My Device: Curve
My Carrier: Vodafone

Locked bold

I bought a bb bold at full price to bring back to India to use. We recd. the unlock code and when we tried entering it, it showed that 10 unsuccessful tries had been made already. As a result, my bold is locked and I m unable to use it. What should I do to make it usable?
Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Locked bold

We're talking about two different things here.


Usually, when you unlock a phone to use with another carrier's network, you're getting past the part of the phone's software that allows it to work on a certain network.  When a carrier receives a new phone from RIM, they add software to it which makes it work on their network only.  To unlock that phone, you have to have the phone's IMEI number and you input a code which allows the phone to be compatible with another network.


When you see the phone has had ten unsuccessful attempts to unlock it, it means that the previous owner had a password on it which locked the phone from anyone else using it.  It has nothing to do with what network it's on, it only means nobody could access the phone if they found it.


What you need to do is return the phone to where you got it and get a refund or attempt to continue with it by following the onscreen instructions, knowing that the phone is just like new with no software on it.



I hope that helps you.  Smiley Happy

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