05-09-2013 12:43 PM
I have a Blackberry Curve. when i go onto the log on screen on the app world in the top right corner is a little padlock in the locked positions, i know i entered my password wrong way to many times. but i have tried resetting my password and that doesnt work in unlocking it. and im not sure what to do to unlock it now, any help anyone ?
05-09-2013 01:31 PM
Hi and Welcome to the Community!
It is possible that you just haven't waited long enough.
05-09-2013 01:51 PM
Start first with these please:
If you have forgotten your BB ID credentials AND have non-BB access (e.g., Outlook, webmail, etc.) to the email account that is currently configured to your BB ID account, then those instructions should allow you to recover access to your BB ID account.
However, if you do not have access to that email account, then your challenge is much greater, and you have a choice to make depending on your circumstances:
05-09-2013 02:36 PM