10-12-2010 11:36 AM - edited 10-12-2010 11:40 AM
I was locked out of my account while trying to reset my password. I clicked the "forgot password" link, entered my secret question correctly.
I followed the link to reset my password that was emailed to me.
I then got a generic error saying there was a problem processing your request after trying to give it a new password. It didn't say that my new password was too short, or the confirmation didn't match or that my secret question was wrong. All it gave me was an error.
After a few attempts I got some message in Spanish? Why is the interface in English and an error message in Spanish? The messaged seemed to be that I was now locked out of my account.
And of course my account is now locked out. What an awful password reset system. How am I supposed to reset my password now?
My phone is a Bold 9700 with OS version 22.214.171.1240(Bundle 1149, Platform 126.96.36.199)
with Wind Mobile in Canada
App world version 188.8.131.52
10-19-2010 08:15 AM
Hello zippy88 and welcome to the BlackBerry Support Community Forums.
If you are still experiencing this issue with BlackBerry App World, send me a private message with your BlackBerry PIN (from Options -> Status) and the email address you used to sign up and I will investigate for you.
10-22-2010 08:01 AM
Hello eriboberry and welcome to the BlackBerry Support Community Forums.
Send me a private message with your BlackBerry PIN (found under Options -> Status) and the email address you used for your BlackBerry ID.
10-25-2010 04:55 PM - edited 10-25-2010 04:58 PM
I'm also getting locked out when trying to either log-in with the correct username/password. Or when I try to reset the password.
This has been going on for several days and I'm absolutely frustrated. Especially when I'm trying to log-in with my correct information.
Trust me it's not all the users; it's RIM that has created this problem.
10-27-2010 09:17 PM
I had the same problem. It says I am locked out for 120 minutes which was many hours ago. I used the right password and the reset gave me the error message as well.
11-04-2010 05:36 PM
hello, I have been having the same problem as everyone else and it locks me out for 120 minutes.... can you please help me? because this is very frustrating....
11-06-2010 01:38 PM
11-08-2010 08:33 AM
Hello, I am on day 4 of the same issues. Except the foreign language I get appears to be german Please help me get this figured out. Seems my issue stemmed from a mandatory update by my service provider. This update caused all saved info on bb app world to be washed out. Thank You Tricia
Send me a private message with your BlackBerry PIN from Options>Status and the email address you used when you signed up for App World.