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Contributor
Posts: 18
Registered: ‎09-21-2012
My Device: Torch 9860
My Carrier: DU (United Arab Emirates)

Log in problem

Hello,

I am trying to add an email account to my BB Torch 9860 and I am being asked to log in. However, when I do so, I keep getting a message: "Unable to lg in you Blackberry ID Account". I changed my password just in case but I still get the same message. 

Please help.

Fred M.

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Log in problem

Hi fmalgoire

 

 

On your Homescreen when your Go to Options > Device > BlackBerry ID =  Are you able to access and login with your new BlackBerry ID password that you have done  . Or you're not allowed to login or access your BlackBerry ID on that screen..

 

 

let us know.

 

 

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Contributor
Posts: 18
Registered: ‎09-21-2012
My Device: Torch 9860
My Carrier: DU (United Arab Emirates)

Re: Log in problem

Just tried. message: "Unable to log in to your BB ID"

 

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Log in problem

 

 

Ohh .. its not good !

 

Have you recently changed or replaced your SIM card !

 

As you're getting this error first do a backup of your device , you may need it , and follow this Knowledge Base :

 

KB28212"Unable to login to your BlackBerry ID account" or "Unable to update your BlackBerry ID account information" error occurs on a BlackBerry smartphone running BlackBerry 7

 

Please note,  if all fails then you have to follow the # Workaround 2  within this KB . It will fix your issue.

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Contributor
Posts: 18
Registered: ‎09-21-2012
My Device: Torch 9860
My Carrier: DU (United Arab Emirates)

Re: Log in problem

Did not change the SIM. I have two accounts on this device and it started when I tried to set up a 3rd one. How do I back up the device? And does the KB option appear automatically when you do the back up? If not, how do I get to the KB?

Thanks

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Log in problem


fmalgoire wrote:

Did not change the SIM. I have two accounts on this device and it started when I tried to set up a 3rd one. 


hey fmalgoire

 

You cannot set multiple ID on a BlackBerry Device , at a time only one BlackBerry ID is allowed , however you can setup multiple email account  if yor carrier supports.

 


fmalgoire wrote:

How do I back up the device?

 


Go through this Article  How To Backup Your BlackBerry  and do a backup of your device .

 


fmalgoire wrote:

 And does the KB option appear automatically when you do the back up? If not, how do I get to the KB?

 



Click here KB28212 to access the specific KB and follow those directions.

 

try it and let us know if you feel any problem.


 

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Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Contributor
Posts: 18
Registered: ‎09-21-2012
My Device: Torch 9860
My Carrier: DU (United Arab Emirates)

Re: Log in problem

OK. Will try later and revert

Thanks

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Log in problem

Sure ! Take your time and post back with results .

Good luck .

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.