05-29-2013 08:03 AM
I have a Bold 9700. Recently, I have been running into instances where I am unable to connect to the internet. I get several different messages, but all indicate an inability to make an internet connection. It seems to only to related to the browser, as all my internet based apps appear to be working fine. This happens in both Wi-Fi and mobile network connections.
For me to be able to connect, requires I remove the battery and reset the Bold.
Does anyone have any suggestions on a possible cause, or better yet a solution?
05-29-2013 01:28 PM
Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Resend Service Books (pre-BB10 devices only)
Hopefully that will get things going again for you!
If not, then you should, when this happens, check to be certain that you have strong network signal (either carrier data network or WiFi), and that your BB is not in the midst of switching from one to the other -- there can sometimes be noticeable delays when it shifts between WiFi and carrier data network.
Otherwise, you should contact your mobile service provider for formal support.