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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎07-15-2013
My Device: Curve 9320
My Carrier: Vodofone

Losing E Mail once opened on Phone??

I have two e mail addresses on Blackberry Curve 9380? One hotmail which I can read on phone and still on lap top, the other  email address which is for my B & B on Microsoft..I read it on phone..and then sometimes ( 90% of time is not on lap top)?? I have read a thread somewhere on a blog how to re set it, but it is has nor resolved the problem..any help would be greatly appreciated. 

Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Losing E Mail once opened on Phone??

Hey hannah93,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


Go into Messages and press Menu>Options.  Open Email Reconciliation and disable it and then press Menu>Save. Then try to replicate the issue.


I look forward to your reply.





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