09-03-2010 05:58 PM
Hi everyone, a few days ago i went to my local orange shop to activate blackberry data service on my att bold 9000, everything was ok until i notice that i was losing my service,, i've had to pull out my battery almos every 20 minutes or les so the internet service can work.. the company told me that my problem ws my phone, i bought a bold 9700 from the same company and the same is happening.. If i put my mobile network 3g and 2g it will stay on 3g but without the blackberry logo next to the 3g icon wich mean no service.. i f i put it on 2g only it will stay only showing gsm.. I changed my sim, and i've tried everything from pulling out the battery to registering host router tables, this is so frustrating, I NEED YOUR HELP PLEASE,
NOTE: my friend has the same service in the company and it works perfect
09-06-2010 05:41 PM
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB):
1) Register HRT
2) Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you!
09-06-2010 06:11 PM
I have a similar problem: in WiFi mode, BIS and BES services work.
When I get out of the office and on 3G network, though, I am losing BIS and BES connections
Also strange is that in 2G only mode, I get edge (lower case) instead of EDGE and no data connection.
Tried everything metioned here so far, plus getting a new SIM card, and even swapping for a new phone, but it works for a while, and after I lose my BB services! (Hence no emails,...) Very frustrating.
ATT technical support seems to say there is a known issue. Any idea what, is there is a work around, and when it is going to be fixed?
04-28-2011 06:16 AM
I am having the very same problem but with a different operating system please help me my bis has a mind of its own and in my options I don't have advance options so if there is a solution out there it would be much appreciated if you could advise me
thank you very much