02-20-2013 02:33 AM
My father has a problem with his BB. He forgot the password to log in into App World and when he tried to recover the password via e mail, he realised that he type his e-mail wrong when he registered (he types .com instead of .es)
So, how can I reset his email adress or get his Password again? Thank you very much.
02-20-2013 03:59 AM
Welcome to BlackBerry Support Forums
BlackBerry ID is a master key to BlackBerry products, sites, services and applications, including BlackBerry Protect, BlackBerry World storefront and BlackBerry Messenger . There are many ways to reset our BBID Username as well as password but ..If the Email that you used to create your BlackBerry ID is Invalid then you don't have much choices .
All you can do is first do a Backup of your device , for help refer to this Article How To Backup Your BlackBerry . Once it is done you have to create a new BlackBerry ID with a vaild email . also while creating a BlaclBerry ID , please note, use an email address which you can access from a Desktop or PC browser , So that if we need to reset the password we can access it .
Please refer to this KB to resolve your issue :
KB26694 : How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone.