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New Contributor
Posts: 3
Registered: ‎12-03-2011
My Device: Blackberry 8900 Javelin
My Carrier: Digicel

Lost BBm

  • HELP.! I got my Javelin with software 4.6 on it. so i upgraded it to a 5.0. A message appeared saying upgrade blackberry messenger. So I did. Now my BBm shows up in my application list but i cant find it to actually open it. I've done hard resets and deleted and dpwnloaded it again numerous times. Same thing with App World. Also, nothing is hidden on my fone. HOW DO I GET IT BACK??
Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Lost BBm

1. On your homescreen, press the Menu key > SHOW ALL, so that SHOW ALL is checked.

 

2. Look in EACH folder on your device... Applications, Instant Messengers, Downloads, etc.

 

Finally, if you still can't find the BBMessenger icon, press your Menu key about two seconds to show the App Switcher ribbon bar. Is BBMessenger appearing there? Click on it.

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1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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New Contributor
Posts: 3
Registered: ‎12-03-2011
My Device: Blackberry 8900 Javelin
My Carrier: Digicel

Re: Lost BBm

Did all of that a long time ago. Its nowhere 

Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Lost BBm

[ Edited ]

izzie93 wrote:

Did all of that a long time ago. Its nowhere 


lol, hey, I don't know what you've done except what you've already stated. Just trying to assist you here.

 

Specifically, it is not in your App Switcher list?

 

Then, it is not installed on your device.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 3
Registered: ‎12-03-2011
My Device: Blackberry 8900 Javelin
My Carrier: Digicel

Re: Lost BBm

No it isn't.. But then, how is it in my application list?

Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Lost BBm

Some additional tips here:

Article ID: KB10151 BlackBerry Messenger icon does not appear on the BlackBerry smartphone

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code