06-06-2013 04:17 AM
a user of my company forgot his password and his security answer too.
Is there any way to reset his password or receive an automatic email from Blackberry systems to his email to reset his password?
06-06-2013 04:21 AM
How to change or reset the BlackBerry ID password
You have to remember either the BlackBerryID password, or the secret question answer. Without either, you're stuck.
Your choices are:
--Use another email account to create an entirely new BlackBerryID (with which you will lose access to any purchased apps using the "forgotten" first BlackBerryID, or
--Find the initial email you were sent to confirm the initial BlackBerryID, and in it is a link to click to cancel and delete the account. Click on that, delete the account and then you can use that same email to create an entirely new account.
06-06-2013 09:09 AM
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