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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎07-18-2013
My Device: 8900 & Curve
My Carrier: IDEA

Lost Contact detail

Today I got error message: RELOAD SOFTWARE: 552. I have followed BB support process and re install OS and now it is working. But I lost all my contact detail and downloads.


Please suggets how to recover contact list.




Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Lost Contact detail

Hello mukeshgupta


Welcome to BlackBerry Support Forums



If you did a recent backup using desktop software or used BlackBerry Protect in your device for backup purpose then you can restore your those  data . Refer to those Knowledge Base for help :


  • KB10339How to use BlackBerry Desktop Software to restore data to a BlackBerry smartphone from a backup file
  • KB25063  : How to use BlackBerry Protect to restore data to a BlackBerry smartphone


Good luck.





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