Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones


Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.


Reply
Highlighted
New Member
Posts: 2
Registered: ‎12-07-2012
My Device: Bold 9700
My Carrier: Rogers

Lost Contacts folder/icon on 9700

I hope someone can help me.  I have recently lost my contacts icon/folder and have tried several methods to restore it via searching the internet but to no avail.  I am not a "super" user of this phone so don't really know if I did something to cause this loss.  Is there anyway to retrieve the folder?

Elite II
Posts: 8,981
Registered: ‎01-05-2009
My Device: BlackBerry PRIV
My Carrier: Rogers

Re: Lost Contacts folder/icon on 9700

The Contacts folder on your phone is part of the core OS, so reloading the OS is recommended.  To do this, plug your phone in to your PC and open BlackBerry Desktop Software.  Once your phone has connected, click Device at the top of the software then Restore.  Choose a recent restore point and load it.  If you don't have any restore points, click Device then Update.  From there, click to update your OS (if an update is offered) or click View Other Versions and choose the one with Currently Installed beside it.

 

 

Let us know if that helps you.  Smiley Happy


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



New Member
Posts: 2
Registered: ‎12-07-2012
My Device: Bold 9700
My Carrier: Rogers

Re: Lost Contacts folder/icon on 9700

Many thanks for your assistance - it worked.