Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎10-07-2008
My Device: Not Specified

Lost Email password

I  lost don't remember my Email password.I went to Email settings to log in. I input my username and checked forgot password. Message came back that my password was sent to my blackberry. However, I have not been able to find the message sent. I looked in messages.no password message. Am I looking in the correct place ? I have other messages but nothing about my password. As you may figure I am new to Blackberry.
Guru II
Posts: 21,822
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS; PlayBook w/OS
My Carrier: AT&T

Re: Lost Email password

[ Edited ]

"Forgetting" your email password is an email provider problem, not a BB problem.  You need to get the password to log in via your computer and then use the same password on the BB.


Edit:  Are you referring to the @yourcarrier.blackberry.net address?  You may need to just call your carrier and see if they can reset that.

Message Edited by John_Clark on 10-07-2008 05:46 PM

1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
Posts: 94,747
Likes: 24,446
Solutions: 6,361
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Lost Email password

Often the BIS password reminders are sent via SMS text message to the device.


Look in your SMS folder.

1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code