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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎10-01-2012
My Device: BOLD 9990
My Carrier: Vodafone

Lost Media

All of my videos and pictures taken / saved on my BB Bold have disappeared. I did not receive a message about storage or anything. The videos and pics were all there last night - and have gone today. Does anyone have any ideas on how I can recover my media?


I've tried taking media card out and rebooting - nothing has worked.



Forums Advisor III
Posts: 1,077
Registered: ‎04-23-2012
My Device: 9900
My Carrier: Bharti-Airtel

Re: Lost Media

Please put media card in another device and check whether images and other data are available or not.


Further see device memory, may be images saved on your device memory. Further perform a hard reboot by pull out battery while device is powered ON and re-insert it after a min and check.