Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎08-10-2013
My Device: Curve 9320
My Carrier: O2

Lost Photos On First Sync



I attempted to copy my photos (held on camera library) from my phone to my laptop.


I chose the Sync option and "boom" my pictures disappeared.  Can't find them on my phone or on my laptop.


Anyway of finding out where they have gone and can I retrieve them ???


Please help

Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Lost Photos On First Sync

Hello Shuggy and welcome to the BlackBerry Support Community Forums.


Sorry to hear you are unable to locate your photos.


What is your version of BlackBerry Desktop Software? 


When you were in the media settings to sync your photos, to what folder did you select the data to sync? Did you get any prompt to remove the photos from your device after the sync completed? 





Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!