08-10-2013 05:07 PM
I attempted to copy my photos (held on camera library) from my phone to my laptop.
I chose the Sync option and "boom" my pictures disappeared. Can't find them on my phone or on my laptop.
Anyway of finding out where they have gone and can I retrieve them ???
08-13-2013 04:55 PM
Hello Shuggy and welcome to the BlackBerry Support Community Forums.
Sorry to hear you are unable to locate your photos.
What is your version of BlackBerry Desktop Software?
When you were in the media settings to sync your photos, to what folder did you select the data to sync? Did you get any prompt to remove the photos from your device after the sync completed?