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New Contributor
Posts: 3
Registered: ‎06-30-2012
My Device: Bold 9700
My Carrier: Telus Mobilty

Lost Text Messages

over the past 8 months all of my test messages have disappeared.   I have green balloons by my contacts, but when I open then, the field is blank.   Any ideas anyone????

Forums Veteran I
Posts: 1,847
Registered: ‎12-20-2011
My Device: Playbook 2.1/ Torch9860 OS7.1.0.746
My Carrier: Globe

Re: Lost Text Messages

Hello Valerie1

 

Welcome to the Community

 

Please check this Article. This is a known issue but there is no specific solution yet.

 

SMS Threads 30 days and older turn to draft and SMS content is lost

 

 

Ron

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New Contributor
Posts: 3
Registered: ‎06-30-2012
My Device: Bold 9700
My Carrier: Telus Mobilty

Re: Lost Text Messages

Ron,

 

Weird!  I've had this happen 3 times in 2 1/2 yrs.   Sep 2011, Dec 2011 and this past Saturday Jun 23rd.   So frustrating!

Forums Veteran I
Posts: 1,847
Registered: ‎12-20-2011
My Device: Playbook 2.1/ Torch9860 OS7.1.0.746
My Carrier: Globe

Re: Lost Text Messages

So it happens every 3 mos / 90 days. You can try this:

 

- Go to Messages icon on your homescreen

- Press menu button and choose Options 

- Choose Message Display and Actions

- Scroll down to Days to Keep Messages and select the preferred option

 

Hope this helps

 

 

Ron

...........................................................................................................................................................
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up Smiley Happy

Blackberry Battery Saving Tips | Follow me on Twitter

New Contributor
Posts: 3
Registered: ‎06-30-2012
My Device: Bold 9700
My Carrier: Telus Mobilty

Re: Lost Text Messages

Ron,

 

It's set to max  (however long this is???)