12-11-2013 04:21 PM
I have just updated my sons 9230 Curve operating system to 7.1.0 (OS 7) and all his contacts and Text messages have disappeared.
All his music is still there and it has said that his sim contains contacts, but when you accept to transfer them to phone contacts nothing happens.
I am not a techno phobe but i am a mechanical engineer...............please can somebody help as i have just spent 4 hours with this bloody phone and am about to see if it will float in the sea!!!!
12-11-2013 11:04 PM
Hi and Welcome to the Community!
Depending on a lot of factors, there may or may not be a source of restore for this situation...restore, of course, requires having taken a backup prior to the removal of this data.
If you took a manual backup to a PC, then you can restore from that...refer to the Backup link in my auto-sig on this post for information about that type of backup/restore.
If you used BB Protect, then that would be a source of restore.
If you did an OTA update, then the backup taken as part of that process is solely on the device...and once the process completes, that backup is lost forever, so it cannot be a source of restore.
If you did the update via PC, then their might have been a step where you could have taken a backup to the PC...search the PC for files with IPD or BBB extension. Then look at the date/time the files were created...the most recent one and/or one created during the update process could be used as the source of restore.
If there truly is no source of restore, then you've migrated from the latter to the former in this old saying:
Backups are neither a reactive nor an optional activity.
Good luck and let us know!
12-12-2013 07:15 PM
Here is an image of my auto-sig area, captured from my prior post. This image is not clickable...but there should be another auto-sig directly below, and that one will be clickable.