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New Contributor
Posts: 7
Registered: ‎07-18-2012
My Device: Bold 9900
My Carrier: Telus

Lost all my pictures Bold 9900

Hi

 

For some reason today all my pictures disapeared after i removed the battery and the memory card was removed. Now when I got back to my pictures all my pictures were not there and it is no longer reading any thing from my memory card either and all my music has been removed as well and some of my videos have remained while others have remained.

 

I noticed some other have had this issue and that is a corrupt index file - any help would be great !

Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Lost all my pictures Bold 9900

Hello bold9900-2012 and welcome to the BlackBerry Support Community Forums.

 

Sorry to hear you're unable to locate your media files.

 

If you connect your media card to a card reader in a computer, are you able to locate the files?

 

When you inserted the media card back into your device, were there any errors on the screen? Under Options>Device>Storage do you see your media card registered? 

 

If you have access to another BlackBerry, if you were to insert your media card in it, are you able to see the media files on that device?

 

Thanks!

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

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New Contributor
Posts: 7
Registered: ‎07-18-2012
My Device: Bold 9900
My Carrier: Telus

Re: Lost all my pictures Bold 9900

Hi

 

It is not reading my media card at all which had pictures as well - not sure why it is doing that. 

 

Also the pictures were not on the media card but on the actually device - have all been erased - do you think if I run my backup they will all return ?

 

 

Thank

Ankur

New Contributor
Posts: 7
Registered: ‎07-18-2012
My Device: Bold 9900
My Carrier: Telus

Re: Lost all my pictures Bold 9900

On when I look at the Optioins-Device-Storage, it says the media card is not inserted, so it is no longer reading it for whatever reason.

 

I tried it on another BB and same issue.

 

Thanks

Ankur

New Contributor
Posts: 7
Registered: ‎07-18-2012
My Device: Bold 9900
My Carrier: Telus

Re: Lost all my pictures Bold 9900

any help or is it gone foreveer.

Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Lost all my pictures Bold 9900

Did you insert your media card into a card reader and connect it to a computer?

To clarify, when you inserted your Media Card into another device it wasn't able to be read?

If you haven't backed up your media files before and the card cannot be read, then unfortunately the data is lost and cannot be restored.

Cheers!

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!