01-29-2013 10:59 PM
For some reason today all my pictures disapeared after i removed the battery and the memory card was removed. Now when I got back to my pictures all my pictures were not there and it is no longer reading any thing from my memory card either and all my music has been removed as well and some of my videos have remained while others have remained.
I noticed some other have had this issue and that is a corrupt index file - any help would be great !
02-01-2013 03:22 PM
Hello bold9900-2012 and welcome to the BlackBerry Support Community Forums.
Sorry to hear you're unable to locate your media files.
If you connect your media card to a card reader in a computer, are you able to locate the files?
When you inserted the media card back into your device, were there any errors on the screen? Under Options>Device>Storage do you see your media card registered?
If you have access to another BlackBerry, if you were to insert your media card in it, are you able to see the media files on that device?
02-08-2013 12:59 PM
It is not reading my media card at all which had pictures as well - not sure why it is doing that.
Also the pictures were not on the media card but on the actually device - have all been erased - do you think if I run my backup they will all return ?
02-08-2013 02:15 PM
On when I look at the Optioins-Device-Storage, it says the media card is not inserted, so it is no longer reading it for whatever reason.
I tried it on another BB and same issue.
04-02-2013 03:40 PM