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New Member
Posts: 1
Registered: ‎04-16-2012
My Device: 9700 bold
My Carrier: 3

Lost bb

I lost my bb bold 9700. Can I locate it using my pin? How can I lock it by remote or wipe my memory card?
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Hall of Famer III
Posts: 58,134
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH505), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Lost bb

[ Edited ]

Hi and Welcome to the Community!

 

As with all things in life, doing something to prepare for this BEFORE it happened is required. If you've not done any of the below, then the remedies are not available to you, and your data will be exposed to whoever now has your BB.

 

1) If you installed and used the free BB Protect app, then you can use it to do as you desire:


2) If you created a device lock password, then your BB will wipe itself clean once someone enters the password wrongly more than the set number of times (normally 10).

 

3) If you installed some 3rd party protection app, then activate that to do as you desire.

 

As I said, if you never did any of the above preparations BEFORE it was lost, then there is nothing you can now do. Like insurance, it is only an available remedy if done BEFORE the event happens.

 

In any event, you should report it to the police as well as to your mobile network provider. They may or may not be able to do anything to help.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

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