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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎06-08-2013
My Device: Curve 9320
My Carrier: Airtel

Lost data on Curve 9320 while using BB Protect

I am using BB Curve 9320 with OS 7.1 and have enabled BB Protect on my device. While the device backup was happening in the background, I have turned off the device and immediately removed the battery out. Latter I have replaced the battery and restarted my mobile. I found that I lost all my messages. Please help me to restore my messages. 


I have checked on the BB protect cloud for the recent archive and found that lastest archive is not available on the cloud. Please help me to resolve this problem. Thank you in advance. 

Posts: 1,185
Registered: ‎03-24-2011
My Device: Passport/Z30//Q10/ Z10 / 9900 / PlayBook / 9700 / 8900
My Carrier: ATT

Re: Lost data on Curve 9320 while using BB Protect

Sounds like you did not let the Blackberry Protect finish backing up the data. I don't think its possible to be recover.
Did you back up your phone with Blackberry Desktop software?
You still might be able to restore those data from Blackberry Desktop Software.