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New Member
Posts: 1
Registered: ‎06-03-2012
My Device: Torch 9800
My Carrier: AT&T

Lost email address, can't restore it

I had a work email account on my phone for years and it worked perfectly.  In the last couple of weeks, it stopped sending and receiving altogether.  I deleted it thinking perhaps reentering the information would help.  Now I've entered all my information and keep getting the same error:


Cannot log in.  Verify your email address, user name and password.  If this problem persists, contact server.com.


I have verified all of my information and I've contacted our IT department but they are useless.  Can I restore my account?  How? Help?

Hall of Famer III
Posts: 58,435
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Lost email address, can't restore it

Hi and Welcome to the Community!

When you say "work email", if you mean BES, then your IT folks, as useless as they are, are the only ones who can fix it.

On the other hand, if this email account is integrated via BIS (e.g., OWA, POP, IMAP), then that's a different story. And, to verify your credentials, you should log into the email account from other than your BB (e.g., OWA, Outlook client, etc.).

But, before we proceed, please clarify.

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 2
Registered: ‎03-07-2011
My Device: torch 9800
My Carrier: bell

Re: Lost email address, can't restore it