07-20-2013 02:54 AM
Solved! Go to Solution.
07-20-2013 04:06 PM
07-20-2013 05:07 PM
07-20-2013 05:14 PM
it seems the reason we lost our BB srevice was because when we took the new (cheaper) Orange tariff, they forgot we needed BB service, which they are adding for no extra monthly cost.
Oh, well yes, that certainly would be required...one cannot access any services to which they are not subscribed.
What's odd is that the T-Mobile US thing didn't manifest itself as soon as we returned to UK in early May and put back our Orange SIMs.
Sometimes, it is possible to use one carrier for your actual network, but be using BIS services from another. Some carriers block BIS access to any but their own, others allow it to traverse. So, it sounds like you were actually still using TMO BIS, but traversing the Orange network to get to it. And it took them some time to "catch up" and shut it down.
The nice Orange guy (in Delhi) says he's sending a message to T-Mobile USA to "release" us and meanwhile he went into the phone settings and got me to delete the various T-Mobile US Service Book settings in Advanced Options and re-sent the settings to me. He has to wait for them to act on his request but plans to get back to me tomorrow with update and hopefully a resolution.
Excellent...and yes, TMO must release your BB PINs from their system before Orange can create accounts for you in their BIS system.. It seems that TMO certainly should be willing to do so now, especially now that they are no longer providing the service to you (via the Orange network). Then again, it's also possible that they might want compensation for the time you used their service after returning...one never knows.
07-31-2013 10:25 AM
After nearly three weeks I still have a useless BB9700 (although bizarrely BB email service has been restored on my wife's BB9300).
The problem is diagnosed by Orange UK as my BB being "attached" to T-Mobile USA, so it is for T-Mobile to "release" it.. I have emailed T-Mobile several times and their most recent automated response was that my BB's (correct) IMEI is not recognised on their database, please send the correct details ...
Impossible to get any response from T-Mobile USA. Their CEO John Legere is happy to give out his email address: email@example.com but my emails to him are unanswered, whether by him or his staff.
I begin to understand what causes unhappy car buyers to drive their vehicles through the showroom window ...
07-31-2013 10:47 AM
This is quite sad indeed. Has Orange offered to escalate to BlackBerry, to see if they can provide any enhanced support in this matter?
You could also try this link to appeal directly to BlackBerry, though I do not know if it is useful since reports here on our forums have been of mixed results by those who have attempted it:
08-01-2013 07:00 PM
08-01-2013 07:02 PM
08-15-2013 11:57 AM
The Executive Office of Orange UK contacted me earlier this week, having been contacted by T-Mobile USA - They connected me to a CSR in Manila who tried hard to sort me out , without success, then "escalated me to Level 2" and eventually I was told that nothing could be done and they said I'd need to get a new handset. They put me on to the Orange/EE loyalty department (the people who try to persuade you not to change networks) and the nice man agreed with my thought that I should buy a new unlocked (non BB phone) outright to use with a monthly SIm.
So I said goodbye to my BB on Tuesday and said hello to a Samsung Galaxy III Mini.
Late last night (Wednesday) I had an email from Dot Kellogg at T-Mobile USA in ABQ:
I asked her whether
Now I have to decide whether to stay with my BB - or graduate to Samsung and Android!
Thanks for all the advice.