01-13-2013 08:30 AM
After doing the security wipe for contacts and emails all the multimedia files has been disappeared from the mobile set
I have tried several data recovery sofetwares but unfortunately it doesn't work at all
I wonder if anyone have a solution for this problem
01-13-2013 10:36 AM
Hi and Welcome to the Community!
A Security Wipe affects much more than just contacts and emails, as you have sadly discovered (in the most painful way).
If the files you need were on an SD card, there may be recovery apps that can retrieve it...you would remove the media card from the BB and attempt the recovery on a computer though. There are many discussed on this site as well as available if you search (e.g., via Google), but I don't recall the names of any. I don't think that they can work on Device Memory though, so if your files were stored there, they are indeed gone.
Typically, once deleted from a BB, gone for good without retrieval capability. Hence, a good backup regimen, which includes manually copying the entire contents of both Device and Media Card memory, is what I always recommend.