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New Contributor
Posts: 2
Registered: ‎10-12-2012
My Device: Blackberry 9800
My Carrier: Idea cellular

Lost my BB 9800, Unable to restore my contacts

Hi,

I lost my bb 9800, i think i have data somewhere on bb server because when i login on BB protect website i can see that in archived back up details but i'm unable to restore it. And when i try to restore on my new 9810 it says "This data is already wirelessely synchronized with a remote service and cannot be restored by blackberry protect" only for contacts. And i've archived the device by mistake n now it shows "Remote admin commands are not available on archived devices".

Please help me. I only want my contacts.

Retired
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Lost my BB 9800, Unable to restore my contacts

[ Edited ]

Hey,

Welcome to the BlackBerry® Support Community Forums.

 

This will occur when the BlackBerry® smartphone has wireless synchronization enabled through the BlackBerry® Enterprise Server or BlackBerry® Internet Service. Wireless synchronization will need to be turned off to prevent this from occurring.

 

Thanks.

-HB

 

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