10-12-2012 11:37 AM
I lost my bb 9800, i think i have data somewhere on bb server because when i login on BB protect website i can see that in archived back up details but i'm unable to restore it. And when i try to restore on my new 9810 it says "This data is already wirelessely synchronized with a remote service and cannot be restored by blackberry protect" only for contacts. And i've archived the device by mistake n now it shows "Remote admin commands are not available on archived devices".
Please help me. I only want my contacts.
10-23-2012 09:07 AM - edited 10-23-2012 09:08 AM
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This will occur when the BlackBerry® smartphone has wireless synchronization enabled through the BlackBerry® Enterprise Server or BlackBerry® Internet Service. Wireless synchronization will need to be turned off to prevent this from occurring.