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New Contributor
Posts: 7
Registered: ‎11-04-2013
My Device: Q10 Q5
My Carrier: Telkomsel

Re: Lost or Stolen BlackBerry -- What to do?

Thank you. The lost phone is linked to protect but protect doesn't appear to have backed up data associated to that BlackBerry Q10. Am I missing, not seeing something there?
New Contributor
Posts: 7
Registered: ‎11-04-2013
My Device: Q10 Q5
My Carrier: Telkomsel

Re: Lost or Stolen BlackBerry -- What to do?

I just checked the protect on this phone Q5 and it only has the back up from the phone previous to the Q10, a bold 9790, which is already one year old. How do I find the bb Q10 back up sir?
Posts: 94,236
Likes: 24,335
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Lost or Stolen BlackBerry -- What to do?

[ Edited ]

login from a PC to protect.blackberry.com and check your backups and former devices.

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New Contributor
Posts: 7
Registered: ‎11-04-2013
My Device: Q10 Q5
My Carrier: Telkomsel

Re: Lost or Stolen BlackBerry -- What to do?

I'm on the pc protect page now and can see three bbs. The bold from a year ago, the bbQ10 I lost yesterday and the new bbQ5. The bold back up is there, but on the Data page for the bbQ10 it says to use BlackBerry link to back up or restore your BlackBerry 10 device. The same for the Q5. So there is nothing backed up on the protect page for blackberry 10. Why is that?
Posts: 94,236
Likes: 24,335
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Lost or Stolen BlackBerry -- What to do?

I don't know why.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 7
Registered: ‎11-04-2013
My Device: Q10 Q5
My Carrier: Telkomsel

Re: Lost or Stolen BlackBerry -- What to do?

Would anyone know why BB Protect doesn't backup BlackBerry 10 devices or is it just mine?
Posts: 94,236
Likes: 24,335
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Lost or Stolen BlackBerry -- What to do?

From the details:

 

Your contacts, text messages, calendar and bookmarks can be backed up wirelessly. It’s done automatically, and as often as you choose (daily, weekly or monthly).2

For BlackBerry® 10 devices, BlackBerry® Link is used to back up data.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 7
Registered: ‎11-04-2013
My Device: Q10 Q5
My Carrier: Telkomsel

Re: Lost or Stolen BlackBerry -- What to do?

Thanks. So this leads me to the original problem. I try to restore the last backup from BlackBerry link from the lost bbQ10 phone to my new bbQ5 and nothing happens. The backup doesn't install. Is it impossible to use that Q10 backup with a Q5?
Posts: 94,236
Likes: 24,335
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Lost or Stolen BlackBerry -- What to do?

Yes, that is the point. Protect does not backup your contacts on a Q10 or Q5.

So, there is nothing to restore.

 

Have you ever done a manual backup using Link on your Q10?

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 7
Registered: ‎11-04-2013
My Device: Q10 Q5
My Carrier: Telkomsel

Re: Lost or Stolen BlackBerry -- What to do?

Yes I have and the last back up is there on link. But when I try to restore it to the Q5 it doesn't work and nothing is restored. I thought the Q5 and Q10 systems are similar. Why can't I restore the Q10 backup to the Q5 ?