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BlackBerry® OS Smartphones

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New Contributor
Posts: 3
Registered: ‎07-04-2012
My Device: Torch 9800
My Carrier: Tesco

Lost phone access

I have lost access to the phone on my torch 9800, have tried help and removing battery neither have restored the phone access.  How do I get it back as I have two voicemail on there.  The phone is used for work so I could do with a really quick answer please.

Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Lost phone access

Hi mauricecat and welcome to the BlackBerry Support Community Forums!

 

To clarify, are you unable to launch the phone application or does your phone service not work at all.  Can you receive incoming phone calls?

 

Thanks.

 

 

-CptS

 

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