10-28-2009 12:52 PM
If this to sign into your carrier's BIS site? If you don't remember your password then you can use the "forgot password" link and your password will be sent to your device. If you don't remember your username then you can call your carrier and they'll be able to tell you what it is
10-28-2009 01:26 PM
If we are indeed talking about BIS, then whoever you spoke to at VZW is wrong -- each carrier controls the BIS accounts for their users...RIM does not.
10-28-2009 09:32 PM
Right. Try calling them back to speak to someone else. They definitely should be able to tell you what it is