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New Contributor
Posts: 2
Registered: ‎10-28-2009
My Device: Not Specified

Lost username and password: How can I retrieve them easily if I don't remember them?

 
Elite I
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS 6.0.0.246

Re: Lost username and password: How can I retrieve them easily if I don't remember them?

If this to sign into your carrier's BIS site? If you don't remember your password then you can use the "forgot password" link and your password will be sent to your device. If you don't remember your username then you can call your carrier and they'll be able to tell you what it is

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New Contributor
Posts: 2
Registered: ‎10-28-2009
My Device: Not Specified

Re: Lost username and password: How can I retrieve them easily if I don't remember them?

My carrier, Verizon, says they do not know, that I have to get it from Blackberry.

Hall of Famer III
Posts: 58,423
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Lost username and password: How can I retrieve them easily if I don't remember them?

If we are indeed talking about BIS, then whoever you spoke to at VZW is wrong -- each carrier controls the BIS accounts for their users...RIM does not.


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Elite I
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS 6.0.0.246

Re: Lost username and password: How can I retrieve them easily if I don't remember them?

Right. Try calling them back to speak to someone else. They definitely should be able to tell you what it is

_______________________________________________________________________________________________________________
If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.