Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Contributor
Posts: 8
Registered: ‎04-14-2012
My Device: Curve 9380
My Carrier: Cell C
Accepted Solution

Lost

Hi this morning all of a sudden my bb, just had some error i could not do anythin, then when i had to put my pin in again, all my contacts,emails ect was gone, it was as if it was a brand new phone. 

 

What would be the reason for this. As i have lost a lot of contacts now, bb protect only updated till a specific date

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Lost

Hi Catrienkie

 

 

 

                             Can you explain what error actually occur and also is the pin or the device password you entered.Because I see no reason for deleting your all data except if you enter 10 incorrect password in your device that you had set .Entering incorrect password will initiate a device wipe which will erase all data within the device.

 

 

Prince

 

Click " Like " if you want to Thank someone.

If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Highlighted
New Contributor
Posts: 8
Registered: ‎04-14-2012
My Device: Curve 9380
My Carrier: Cell C

Re: Lost

It did not have an error code on it. And the password is for my simcard.

 

It just said error and it had the hour glass going around and around, when i checked again it asked for my simcard pin, punched it in.

 

Then all info bbm contacts ect gone.

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Lost

Hi Catrienkie

 

 

                        Do you have Memory card installed in your device, Regarding BBM contacts you can try this Open BBM - Press the Menu key -  click Options - Scroll to Backup Managment  then click Restore then see if BBM contacts restores.

 

 

Prince

 

Click " Like " if you want to Thank someone.

If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.