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04-07-2013 01:07 PM
04-07-2013 04:15 PM
First, you will have to dig through the official download portal for OS packages for your model:
If you simply want to re-install that which is already running, you must first then figure out what you are running and then download/install it (from the above linked portal):
From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
Good luck and let us know!
04-08-2013 02:12 AM
one last small problem.
I cant figure out which OS todownload forthe clean install.
i have no idea about the original carrier os. i updated my phone directly through the desktop software.
i live in India but but my phone was manufactured here. I got it through someone.
so how do i figure out the correct version??
04-08-2013 09:21 AM
04-09-2013 11:40 AM
04-09-2013 11:45 AM
Yes i remember following all the steps. i did leave off the unwanted stuff.
I have very few 3rd party apps.
if we add up the memory as shown in desktop manager, the figures dont match up !!!
04-09-2013 11:46 AM