12-30-2013 01:49 PM - edited 12-30-2013 01:54 PM
Just bought a used 9800 (excellent condition so unlikely it's been dropped, but no possibility of returning) and, when I make/receive a call, I can't hear nearly well enough the person I'm talking to (about half what I would like/expect and my hearing is just fine). It's OK on speakerphone or if I use an earjack but I'm not going to do this. Have tried turning volume up to 100% and invoked audio boost and clicked side volume button up, but all to no avail. I have done a soft and hard boot (battery pull), but no change. I'm using the newest OS 6.0 Bundle 2647. I've talked to both Rogers (my carrier) and Blackberry with neither of them prepared to help other than both admitting they've received comments re this issue in the past but no firm resolution they can point me towards except these forums.
On the various forum threads, I now see this volume issue has been ongoing with this phone since inception, but am wondering if anyone can suggest anything else for me to try. Very much appreciated otherwise this phone is of no use.
12-30-2013 07:19 PM
12-30-2013 08:08 PM
John, thanks for your quick reply. In my research of the 9800 forums, it sounds like there are certainly those like yourself with no volume issues, but there are many, many who say low volume is an issue, but they were able to return it under warranty (not possible in my case). However, if there is no other "quick fix" suggested here, I may just take it to a repair shop to see if they have seen this problem before and what they reommend (and how much to fix). I'll let you know what I find out. Thanks for your interest.