08-05-2013 08:32 AM - edited 08-06-2013 07:22 AM
Okay, here is the problem...apart from the missing Languages:
So as to performing a clean reload, they do not apply as it seems its impossible to get that far.
Also I do not understand how the the carrier can determine what is loaded on ones phone. I have tried loading the device software with the SIM card installed and without it, same thing.
Or is it that I am doing something wrong?
I should perhaps mention that I am in Germany and my Carrier is eplus!
I am adding my original post, as I believe my problems are all connected:
After reinstalling OS Software on 9800 I no longer have the languages that I had before e.g. German, French, Italian, Spanish,…don't get me wrong there are other languages, but the ones I need.
Using the BB Desktop Software I have looked in the Backup/Restore and Applications Folders, but no mention of Languages.
How can I get the others back?
I connected my 9800 to my Mac OS 10.8.4 with the BlackBerry Desktop Software 2.4.0 for the first time. I made a backup and after that somehow my 9800 restarted and then a message came up on screen (Mac) that the device had not been put away correctly, then another message came up that the 9800 did not have an OS installed, it gave 3 options to install all 6.0.0 but with different bundles. I installed the recommended bundle. I have also tried the other bundles, with the same result, which is not the Languages that I require!
MOD EDIT: Subject changed to reflect a new topic
08-08-2013 02:31 PM
Thank you for your question regarding BlackBerry Desktop Software for Mac and language support.
All language packs for BlackBerry smartphones are provided to BlackBerry smartphone users by the wireless service provider where the BlackBerry smartphone was purchased. The language packs are contained in the BlackBerry Device Software for the specific BlackBerry smartphone model and specific wireless service provider.
Please refer to the following article regarding language support on your BlackBerry smartphone:
How to obtain language packs for BlackBerry smartphones - http://www.blackberry.com/btsc/KB13067
Regarding the "BlackBerry Desktop Software could not connect to the update server" message, do you know if your device is currently active on a BlackBerry Enterprise server or was at one point?
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Click "Accept as a Solution" for posts that have solved your issue(s)!