06-08-2012 06:17 AM
I have updated DM software to OS 6.0 Bundle 2949
When i try to synch, i get the following error
MAPI login failed: please run outlook with profile "outlook" selected and try again
I have the correct outlook profile selected. I could synch my Torch with earlier versions on BB DM software
I have downloaded a new version of DM from the BB website.
Nothing seems to correct this problem
Solved! Go to Solution.
06-08-2012 11:27 AM
When attempting to sync with the BlackBerry Deskto
Mapi Logon Failed. Please run Outlook with the pro
Synchronization with Microsoft Office Outlook Connector and Outlook Mobile Service is not supported.
Microsoft Outlook 2003 and 2007 include an add-in feature called Microsoft Office Outlook Connector. This feature allows the configuration of MSN® Passport to connect to web-based email accounts, such as Windows Live™ Hotmail®. Microsoft Outlook 2007 includes an add-in feature called Outlook Mobile Service that allows the configuration of an email address to send Short Message Service (SMS) messages and Multimedia Messaging Services (MMS) messages to a mobile device.
Remove the Microsoft Outlook Connector. For instru
Note: Removing the Outlook Connector will prevent/remove
Create a new MAPI profile pointing to a new .pst file and configure the synchronization settings to use this new profile. For more information on MAPI profiles, see
06-08-2012 06:20 PM
06-14-2012 02:00 PM
Hello,, I am a French user who does not speak English very well. I have the same problem as you, and I break a big problem. if you could please you give me details on the method how you solved the problem. I am with windows 7 and outlook 2010. I have a BB 9860 with OS 7.1 torch pack 1149. thank you very much
06-18-2012 10:37 AM
Hello, I have encountered the same problem with the MAPI Logon Failed message. Could you please describe how you downloaded version 22.214.171.124 and how you replaced the more recent version of the Desktop Manager?
06-21-2012 09:10 PM
I got it to fucntion by doing the following (Win7 OS):
1. Go to control panel and uninstall the BB 7.0 desktop software. Suggest you save/backup whats on your BB just for grins.
2. Download a copy. I found one at website http://www.4shared.com/get/9kFYRX-p/blackberry_des
3. I downloaded 126.96.36.199 which works fine with my Bold 9650.
4. Once downloaded, I installed the older version, adjusted the settings and it worked fine again.
06-23-2012 05:33 PM
I ended up having the uninstall 7 and re-install 6.1. With all of these people having issues with the new upgrade, I don't understand why RIM/Blackberry doesn't fix this new version?
06-25-2012 11:35 AM
Where did you find the 6.1 version to download? I see many web sites that propose a download, but I'm not sure which are safe to use.
"Safe" is, of course, a personal evaluation that one must make. All anyone else can do is provide you with options from which to choose. But, if it were me, I'd trust this one: