01-05-2013 09:22 AM
Pls help. It appears I had some virus. I have since cleaned it on the phone and memorry card. Now all my pictures and music files are gone. Main problem is that I cant see the new pictures I shoot , where could they be filed. Device is selected to be where to file but there is nothing in both device and card.
01-05-2013 10:23 AM
First off, you didn't have a virus. I don't know what went wrong with your phone but it wasn't a virus so you can rest easy about that point.
I'm going to suggest you start with a battery pull. Remove your battery while your phone is powered on then replace it. Once you've done that, have a look again for your files. If you don't see them, you could import them from a backup file with BlackBerry Desktop Software. I hope you're doing regular backups using BDS....it's a valuable tool.
Keep us up to date.