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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎04-13-2012
My Device: 8510 curve
My Carrier: mascom


Pls help. It appears I had some virus. I have since cleaned it on the phone and memorry card. Now all my pictures and music files are gone. Main problem is that I cant see the new pictures I shoot , where could they be filed. Device is selected to be where to file but there is nothing in both device and card.

Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers


First off, you didn't have a virus.  I don't know what went wrong with your phone but it wasn't a virus so you can rest easy about that point.


I'm going to suggest you start with a battery pull.  Remove your battery while your phone is powered on then replace it.  Once you've done that, have a look again for your files.  If you don't see them, you could import them from a backup file with BlackBerry Desktop Software.  I hope you're doing regular backups using BDS....it's a valuable tool.



Keep us up to date.  Smiley Happy

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