01-15-2012 05:09 PM
Solved! Go to Solution.
01-15-2012 05:16 PM
10-10-2012 05:42 AM
hello bro.im from egypt,my mobile 9300 3G,first sorry for my bad english, i type 10 times mep wrong, my mobile locked mobinil,i want to unlocked my mobile and don't know what can i do i go ask all mobile shops and they told me we can't help u :/, any help please for this problem and don't know how to contact support need help only :/.. thanks... my pin:230B3B66
10-10-2012 05:45 AM - last edited on 10-10-2012 05:56 AM by PatL
im from egypt,my mobile 9300 3G,first sorry for my bad english, i type 10 times mep wrong, my mobile locked mobinil,i want to unlocked my mobile and don't know what can i do i go ask all mobile shops and they told me we can't help u :/, any help please for this problem thanks... my pin: [Removed personal information to comply with Community Guidelines and Terms and Conditions of Use]
10-10-2012 09:08 AM
You question has been answered already in the second post of this thread.
After the ten attempts have been used, you must get RIM to unlock the device.
There are two routes, and only two, to achieve this.
* IF your device is in warranty, contact your service provider technical support. Tell them you have this issue which needs to be escalated to RIM level customer support. I'll warn you that most carrier technical support people will first assume and think you are referring to a device security unlock, and you will need to convince them otherwise and explain clearly what you need. THEY will not be able to help you because the carriers themselves cannot unlock a device which has had the MEP code attempts depleted, and should (and you will need to ask) to have the case escalated to RIM level tech support.
* If your device is out of warranty, contact RIM direct. See the Contact Us information from the website: http://ca.blackberry.com/contact/ The options you want to select to speak to BlackBerry Customer Care are 3 (for inquiries, orders, billing, e-RMA etc) then 5 (e-RMA and Out of Warranty).
Make sense? Good luck.
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code