05-22-2013 07:53 AM
My curve 8520 is locked and it says I have to insert my MEP code.
My mobile provider said I had to contact the store where I've bought it, but they couldn't help me with it.
Therefor I ask: how can I get my MEP code to unlock my phone?
05-22-2013 08:39 AM - edited 05-22-2013 08:41 AM
There are three routes, and only three, to achieve this.
* Purchase a MEP unlock code from a vendor on the internet. Be wise and make sure you purchase from one with a good reputation and with good reviews and feedback.
* IF your device is in warranty, contact your service provider technical support. Tell them you have this issue which needs to be escalated to RIM level customer support. I'll warn you that most carrier technical support people will first assume and think you are referring to a device security unlock, and you will need to convince them otherwise and explain clearly what you need. THEY will not be able to help you because the carriers themselves cannot unlock a device which has had the MEP code attempts depleted, and should (and you will need to ask) to have the case escalated to RIM level tech support.
* If your device is out of warranty, contact RIM direct. See the Contact Us information from the website: http://ca.blackberry.com/contact/ The options you want to select to speak to BlackBerry Customer Care are 3 (for inquiries, orders, billing, e-RMA etc) then 5 (e-RMA and Out of Warranty).
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code
05-22-2013 08:40 AM
You get the code from your carrier, or you can purchase a code from an unlocking service.