07-04-2013 06:22 AM
I just bought the MHP-4301 charging dock for my BB bold 9930 and it doesn't seem to be working. When I plug the dock in to my charging adapter, there is a light on the back side of the cradle that glows softly. When I insert my bold, the light goes out. The charge indicator on the screen does nothing - it appears to still be on batter power, not charging. The clock app doesn't come on like it does when I charge it through the regular USB port. I didn't buy the cable for the dock and the one that I normally use to charge my device has a different end on it than the dock. But I did have another cable that the end seemed to match so I used that one. Could my problem be the cable? The fact that the light on the cradle came on made me think my cable was OK. Should the light on the cradle go out when I insert the device? Thanks for any help.