Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Posts: 1
Registered: ‎11-18-2011
My Device: BB Bold 9650
My Carrier: Verizon

MMS No longer opens with Pic/Video and sound simultaneously

Hello All


Maybe this topic has been discussed already but I cannot find it. Ever since updating my OS to version 6.x from 5x OS I can no longer open a mms with a pic/video and sound bite simultaneously. i.e. If someone sends a video with sound file or a picture with sound file, it used to open simultaneously. Now it only shows as a separate pic/vid to open and separate sound file to open. It used to work before the upgrade and no longer works. I tried every which I can to change setting on my phone but no matter what it always separates the file.


Any help would be appreciated.

Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: MMS No longer opens with Pic/Video and sound simultaneously

Hello Mickey924P


Welcome to the forums. 


In this case we can try to reload the software on the BlackBerry smartphone to make sure it is running the latest version and there are no issues with the OS.

Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc

Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.

Link: http://www.blackberry.com/btsc/KB03621

Once completed test it and proceed with selective restore, here is how to restore http://bbry.lv/qgQxLo

If this does not correct the issue then you will want to contact your wireless service provider for additional assistance. 



Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!