04-30-2012 11:27 PM
I have a blackberry bold 9700 and I've never had a problem receiving an MMS until a few days ago. Whenever I try and open up a MMS it reads "File too large for phone capacity and automatically deleted". I checked the space on my phone and I have tons of room left on my Application Memory and Media Card, plus even deleted all my previous MMS's on my phone, but I'm still not receiving them.
I read in another forum that going to Options > Advanced Options > Host Routing Table > Register, would fix it. Tried that, but no luck there either. I also went to Options > Advanced Options > Browser Push, and everything is enabled.
How can I fix this?
Side Note: Don't know if this makes a difference, but it is an iPhone user who I am receiving messages from.
Hope to have this fixed soon to I can go back to using my blackberry to its fullest potential!
05-01-2012 02:33 AM
Hello and welcome to the Community
This Article may help you fix the issue, check it out.
05-01-2012 11:52 PM
I also have a blackberry bold 9700 and is having the same problem. Ive been doing some search on the internet and it seems that up untill last week (April the 23rd -ish) alot of other owners of the Bold 9700 are having the same type of problem as well.
I have taken your advise Ron and tried out all the options youve listed but everything seems to be as it should. I didnt play with any settings and from the looks of it nothing has been changed - so it should be working.
Im really starting to get annoyed, Im a first time blackberry user and for something like this to happen isnt helping with blackberry's rep. Im paying to have the MMS feature every month and because of this "Error" I cannot use what Im spending money on. I really starting to get ticked off, which might have me looking towards other phones in the future if this problem still carries on.
05-02-2012 12:02 AM
05-02-2012 12:16 AM
It's getting ridiculous! I mean with the whole BBM outage I was kind of upset, but I gave RIM a break. I figured that with all the BB users out there nothings ever perfect.
But this is aggravating! Im PAYING to be able to see and send PICTURE MESSAGES to people OUTSIDE of bbm and I a receive a message and out of the blue that does not allow me too!
So i thought it was only my phone, but when i googled my problem it seemed alot of people that have the Bold 9700 (this seems to be the only model affected) having the same problem around the same time as well! Its been a freaking week already! Its not fair!
Ive even deleted EVERYTHING off my phone. Old messages, pictures, music. EVERYTHING! Ive even did a battery pull more then a dozen times and NOTHING WORKS!
Hayley - Google "File too Large for phone capacity and automatically deleted" and see for yourself all the other forums about this issue!
Also the best of luck with your provider. If you could, could you report your findings back to me?