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Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

MMS Receiving Problem from Nokia/Sony Ericsson

I'm facing a wired problem in receiving MMS from nokia or sony ericsson! I can send MMS to any device successfully and content can be viewed. I can receive MMS from BlackBerry devices but when any nokia/sony ericsson device sends any MMS I get a notification for MMS message but can't view the content. An X sign appears right beside the MMS. Amazingly if I click forward button, the same MMS content can be viewed!!!

 

Does anyone faced any situation? Is there any remady???? 

tanzim                                                                                  
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Regular Contributor
Posts: 88
Registered: ‎04-01-2008
My Device: Not Specified

Re: MMS Receiving Problem from Nokia/Sony Ericsson

Short Answer: MMS support is only guarenteed between BlackBerry devices.

 

Long Answer:  Different devices use different methods of encoding media files.  It sounds like your Nokia/Ericsson devices are creating that media in an "unsupported" format for your BlackBerry.

 

RIM is always expanding support for more media files via software updates.   Make sure your BlackBerry has the latest handheld software from your carrier loaded. 

Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: MMS Receiving Problem from Nokia/Sony Ericsson

Hi Ben! If I consider that media from Nokia/Sony Ericsson is not supported by BlackBerry then how come that same content becomes viewable when I click forward button? I do believe that RIM continuously improving things for its customers. I'm using the updated software release for my carrier but issue still remains! To my understanding this problem lies in compatibility.

tanzim                                                                                  
If your query is resolved then please click on Accept as Solution

Click on the LIKE on the bottom right if the post deserves credit