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New Member
Posts: 1
Registered: ‎02-15-2013
My Device: Bold 9900
My Carrier: Tesco

MMS messages won't send

I own a Blackberry Bold 9900, and it works really well apart from two faults- one is that it will not send photos and any media via text- the message always appears with a red X beside it, and will not send. Vice versa when I recieve them; it says that ***Not Recieved Yet*** I looked at options and tried to fiddle around- it did not work at all. I have no idea why this is happening- please help!!! I desparately want to send images and it is really inconvient.

Thanks

RR

Hall of Famer III
Posts: 57,634
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: MMS messages won't send

Hi and Welcome to the Community!!

 

MMS are part of a BB data plan, so I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Resend Service Books

  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

  • With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should contact your mobile service provider (Tesco, according to your profile here) for formal support and to be sure that you are subscribed to a plan (from them) that enables MMS.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

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